HIMALAYAN BREW CANCELLATION & REFUND POLICY

Easy Cancellation & Refund Policy

Cancellation Request Made Before Shipment:

If you wish to cancel your order that has not been shipped yet, you can write a cancellation request to our customer support team on info@himalayanbrew.com or call us on +919816630284. In this case, the order will be cancelled without delay and the money will be refunded to you within 24-48 business hours after the cancellation request is made.

Cancellation Request Made After Shipment:

If you wish to cancel your order that has been shipped out but has not yet been delivered to you, you are requested to get in touch with Himalayan brew customer support team on info@himalayanbrew.com. In such cases if your order has been cancelled but it has already been handed over to the courier company from our end, they may still attempt delivery. Kindly do not accept the delivery of the cancelled order. Once we receive the cancelled order back and verify its packaging/condition as per our terms, we will refund your money within 24-48 business hours.

IMPORTANT NOTICE

If Payments Are Done Through Credit/Debit Cards Or Net Banking, the refund will be processed to the same account from which the payment was made during purchase of respective product(s) within 24-48 business hours of us receiving the product(s) back. You may note that it can take 2-3 additional business days for the refunded amount to be reflected in your account.

If Payments Are Made Through (COD) Cash On Delivery Transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This refund process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. You may note that it can take 2-3 additional business days for the refunded amount to be reflected in your account.

    Cancellation & Refund Requests Are Declined If

  • Order is damaged due to misuse/overuse
  • Order returned without original packaging or if original packaging is damaged
  • Serial number of order is tampered
  • Ordered product is used or altered
  • If cancellation & refund request is initiated after 5 business days of order delivery

For further details concerning Himalayan Brew “Easy Cancellation & Refund Policy” You can  email us your queries at info@himalayanbrew.com or call our customer support team at +919816630284; we’ll be pleased to help you with your purchase.